terms and conditions, refunds and cancellations
These Terms and Conditions apply to the use of this website at www.latchiwatersportscentre.com and related services. By accessing the website www.latchiwatersportscentre.com and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
General email: [email protected]
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website. If you have any concerns about material on our site, please contact us by email at [email protected]
ORDERING FROM www.latchiwatersportscentre.com
You are deemed to place an order via our website by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. The ‘shop’ will send you an order acknowledgement, detailing the products you have ordered. The acceptance of an order takes place when we dispatch the order or when they send you confirmation by email. We will send you a dispatch confirmation by email. When we dispatch the order or send you confirmation by email the purchase contract will be made and you will be charged unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse at our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) services or information ordered by you are not available;
(d) where goods, services or information ordered by you are not available;
(e) if we do not deliver to your area;
Where we have not accepted your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We are not be obliged to pay any additional amount as compensation for disappointment.
All prices VAT (if applicable) at the current rates. We reserve the right to express the price inclusive of VAT, but we shall show VAT separately and include it in the total price.
We (the owners or distributors of the products that the general public purchase) are responsible for the delivery goods ordered by you immediately on receipt of your payment.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.3(c) above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY – FOR CONSUMERS ONLY
General returns policy, however, includes for physical products; The products must be returned to us – all physical components of the product must be included with the return. This includes a copy of the packing slip. delivery confirmation. www.latchiwatersportscentre.com are not responsible for lost mail that is not received or products damaged during return shipment. Shipping fees for the initial order and the product return will not be reimbursed.
You are permitted to print and download extracts from this Website for your own private use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trademark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. Images uploaded by the end-user (“the advertiser”) are presumed to be free of copyright and www.latchiwatersportscentre.com accepts no responsibility for whatever.
For the purposes of these terms and conditions, any use of such material other than in accordance with this clause for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use such material automatically terminates and you must immediately destroy any such material.
Subject to this clause, no part of such materials may be reproduced, displayed, modified, sold or stored without our prior written permission. Any rights not expressly granted in these terms are reserved.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Cyprus or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking, impersonating any person or entity or falsely misrepresent your affiliation with a person or entity, ‘stalk’ or harass another or collect or store personal data about other users ).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these terms and conditions. It is your responsibility to determine that your input into our site, including the use of any chat room areas of our site, including the choice of your user name, conforms to the above conditions.
If you notice any content which breaches these conditions, please notify us by email to [email protected]
LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. You may not create any links to this Website without our express permission.
To register with www.latchiwatersportscentre.com must be at least 18 years of age. Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your username and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.
In no event (including our own negligence) will we be liable for any:
(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
(b) loss of goodwill or reputation;
(c) special, indirect or consequential losses; or
(d) damage to or loss of data (even if we have been advised of the possibility of such losses).
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
You agree, on behalf of yourself and your business entity or organisation, jointly and severally to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website or our services, or the use by any other person using your registration details.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with Cyprus law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Cyprus courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.
We do not warrant that materials, services or information for sale on the Website are appropriate or available for use outside Cyprus. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside Cyprus, you do so at your own risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
No person other than the parties to these terms and conditions is intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.
Returns and Cancellation Policies
Latchi Watersports Centre Ltd offers returns for most items within 30 days of receipt of delivery. Most items sold on www.latchiwatersportscentre.com follow our general return policies, but some products have different policies or requirements associated with them.
At Latchi Watersports Centre we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.
Our Voluntary Returns Policy
As well as your statutory cancellation rights described above, you can return most products from our online store within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please email [email protected]. Please note that this returns policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.
Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.
The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):
- Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.
- Sealed audio or video recordings or of sealed software if unsealed by you after delivery.
- Goods made to your specifications or clearly personalized
- Goods which may deteriorate or expire rapidly.
- A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started.
- Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g., on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started.
|Statutory Rights||Latchi Watersports Centre Ltd Returns Policy (as set out by product category below)|
|Refund of costs of sending the item back to us if defective, damaged, or incorrect item?
|Refund of costs of sending the item back to us if cancellation?
|No (unless Shoes, Clothing, Jewellery & Watches, see next row)|
|Refund of costs of sending the item back to us if Shoes, Clothing, Jewellery & Watches?
|Refund of original delivery costs if defective?
|Refund of original delivery costs if cancelled?
Yes, cheapest method
|Yes, cheapest method|
Returns Costs & Methods
Latchi Watersports Centre Ltd will refund the cost of sending an item back to us if it is defective, damaged, or incorrect or, if you are returning shoes, clothing, jewellery or watches that were sold through our online store.
In many cases, we will provide you with a pre-paid returns label. If your return is not the result of an Latchi Watersports Centre error, and you are using a pre-paid return label, we will deduct the cost of the return from your refund. For returns from within the UK, costs start at €30.00 and International return costs start at €30.00 Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you are returning. We will always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.
You can return items in the following ways:
- Using drop off services at locations that are convenient for you.
- Using Heavy-Bulky return options, handled by a specialty carrier team.
- Please note that certain types of items are not eligible for cancellation or return under our returns policy.
- We will not accept the return of any software returned to us if it has been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product is not received in new, unopened condition.
- If a product becomes defective after 30 days, you will need to Contact Us.
If you are not entirely happy with your purchase, we will exchange or refund your goods in full, provided that the items are returned within 14 days of receipt.*
Please check the condition of goods on arrival – we are unable to accept goods damaged during shipping after 14 days.
Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition i.e. shoe boxes must be in the same condition as when received.
Goods must be unused and security seals intact.*
If you would like to return goods because they were ordered incorrectly or if clothing does not fit, return postage will be at your expense. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
Please be aware that some navigational and safety products may be dated, and as such a full refund may in some cases not be possible.
If you receive your goods and believe them to be faulty, please contact us straight away with a brief description of the problem.
Returning goods to Latchi Watersports Centre Ltd is easy!
- Please contact us by ringing 00357 26322095 or email on [email protected] This way we’ll be able to determine whether you would like to return the product for a refund or whether you’d like to exchange the product. We are unable to process the return of faulty goods that we are not expecting.
- We’ll then give you a returns number. This returns number will need to be clearly marked on the outside of your parcel so it can be identified on arrival. Please note, failure to mark a returns reference number on the outside of your parcel may result in a delay in processing your return.
- Don’t forget your proof of postage, just in case!
- Once we receive the item, we will be able to proceed with a refund or an exchange.
*this excludes faulty goods with manufacturers defects. If goods are found to be faulty during use, after the returns period, please just give us a ring on 00357 26322095 and we will be happy to help.